Please beware. Our Verdict. Full-size $33/day. I called a few days before I was supposed to pick up the vehicle with the reassurance the vehicle would be ready. Avis ranks 83 of 358 in Rentals category. Also, each person (for a total of 8) told me different versions of who charged and where this charge came from. 85 reviews of Avis Car Rental "This is like any other Avis. It was an upgrade for the same price. Reviewers write the most about Avis Car Rental and give it 1.6 stars out of 5. We are processing your message. Additionally, I spoke to their on-site customer service representative twice during my travels. Smallest and least expensive car was $170 with discount after speaking on phone with representative. Review #2087192 is a subjective opinion of poster. First time (Thanksgiving timeframe), received threatening letter three weeks later that vehicle was not returned and that Avis may go out to arrest me if car was not returned. Our content is intended to be used for general information purposes only. Each time, the vehicle was returned but contract not closed and therefore received harassing emails and phone calls from company....keep in mind they rented the each of the cars the day it was returned. Second time, same exact thing. Police refused to get involved. Latest prices: Economy $26/day. Now, no matter which way I try, I can't seem to get a refund. I am still so disappointed with my rental experience. Moreover, it offers access to the latest car models with accessories like GPS, electronically adjustable seats and satellite radio for an additional fee. Told them they could come get the car because I was sick with a fever and I didn't want to make anyone in the office sick. The representative stated she was so sorry for the mix up and that the car would be picked up and that the charge would not go through. No mention of fuel service charge and we obviously did not expect that charge to be added on since we did not approve for it and tank was filled prior to drop off. Search for the best prices for Avis car rentals in Los Angeles. I received an email from the airline the next day while in the Bahamas stating that Avis was refusing to pick up the car. However, my last Avis rental experience was awful. Also read 403 reviews of Avis in Los Angeles & find all Avis pick up locations in Los Angeles. Review #2319777 is a subjective opinion of poster. The price is a bit on the high side 50-60 a day." Often associated with the lowest prices for rental cars, Advantage Rent A Car … Recent recommendations regarding this business are as follows: "DONT DO IT if you value your life", "Avoid doing business with this company AT ALL COSTS! What? Pros of Avis Rent a Car . I felt cheated at the end of my experience. Standard $37/day. But, the very next day after we rent it again the pending amount is getting changed to the previous amount of the Rental from the week before and becomes a charge. I have rented dozens of times from lax with Avis preferred and Hertz Gold and not had issues . avis.com. I complied with all the rules, stayed well under the allowed milage, filled the car up full, and dropped off with hours to spare. We value your privacy. Until now. Visit this website www. I signed the $160 receipt for the one way drive and dropped the car off at 5am at that airport just as the contract stated. Once upon arrival, then again upon my departure. Enjoy reading our tips and recommendations. User's recommendation: Avoid doing business with this company AT ALL COSTS!!! ConsumerAffairs is not a government agency. avis.com. I was told that the hold on my account will be stopped if the car is returned undamaged What is your customer experience with Avis? I had never approved any modification, as I never accept the additional insurance charges for which they charged me. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We are to the point now that we're going to have to hire an Attorney and sue the Company!!!!! Copyright © 2020 Consumers Unified LLC. When I called, they sent me photos of the dirt, which was what I expected, dirt from my shoes caused by the very muddy conditions of Upstate New York. Well Avis paid for my rental car that weekend and gave me several vouchers for future car rentals. Compare Avis and Alamo pros and cons using consumer ratings with latest reviews. You rent the car through Avis. The price level of this organization is high according to consumer reviews. It is one of the world's largest rental car companies with more than 5,450 locations worldwide. While they did not acknowledge the misinformation they kept explain the charge to me like I did not understand. I don’t appreciate being treated in an unprofessional manner. Avis also offers membership packages for its customers with up to 25% discounts on car rental fees. At the time I returned it there was no mention of any issues with the condition of the car. Blog article. True to her word, the charge did not go through. 1.4. www. Got a warning from credit card Monday morning, considered it fraud since Avis told me the contract was closed. Buyer Beware! Review #1881606 is a subjective opinion of poster. Avis offers a full suite of services primarily aimed at the frequent business traveler. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Avis offers its Signature Series to business travelers who need to make a good impression. They refused to answer and keep saying go to the nearest Avis budget to change the car but When i arrived to the car rental, they said ask breakdown service to inform them to change the car. Review #2216146 is a subjective opinion of poster. My reservation number was 3682****US1. Fraudulent charge now sent to collections agency 1.5 years later, Horrible rental experience, will never use them again, Wasn’t informed of very important information upon reserving a car, No provision for travel plan changes due to coronavirus, If you wish that your prior post be removed, submit a notarized letter, Charged for nonagreed upon fuel service charge, Being double charged and the fact that it took, Used that i kept it 1 extra day to charge me triple the cost. Today Avis has ditched the tagline and dropped a peg to the third largest rental car company in the industry. Be the first one to find this review helpful. Not this company. I called the representative and explained the situation. It’s about the principle. Learn from their stories and discover if Avis Rent-a-Car is right for you! I was informed that the best they can do is a 29% refund which they did. Write a review. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. 1.4. www. Review #1955874 is a subjective opinion of poster. It very much feels like they purposefully muddy the truth to commit their fraudulent activities. I’ve been using AVIS for years. Business-class travel: My rental car has brokedown in swiss. Minivan $52/day. They are way better. Because it will cost you big in the long run. Buy from Hertz.com. I met the Avis reps at the kiosk who received the keys and documentation. Find the right rental: Asked if they could contact the airport location because everytime I call I get the national Avis center. They took advantage of the pandemic situation by making those charges. Rental was stolen by Ben Shafer of Branchville NJ and found damaged. OR their employees are extremely dishonest. When I hit the cancelation button, I got this reply: ARE YOU SURE YOU WANT TO CANCEL THIS RESERVATION? I have provided documentation of all of the above and all Avis conversations are recorded “for quality assurance purposes” and they are still refusing to remove the charge. Shares. Avis did everything to give discounts to save me money and also immediately upgraded the car when a … See reviews, photos, directions, phone numbers and more for the best Car Rental in East Lansing, MI. Most interestingly the inspection report they provided is dated 2 days after the return on Nov 24. Not a one provided any company apology, anything to rectify the situation, no acknowledgement on the company's side. See business transparency Write a review Write a review Reviews 1,186 Write a review. I would definitely recommend using Avis for all your rental needs. This company is not yet accredited. Review #2266930 is a subjective opinion of poster. Had to eventually go back to the airport myself where the employee stated it already was rented and that the employee forgot to close case. Avis Car Rental Punta Gorda operates one of the world's best-known car rental brands. And now I have a $4500 charge for their mistakes which has maxed out my credit card. For example, Avis Preferred Plus members get between 25 and 50 percent more rewards points on every rental. We have tried talking to Avis Customer Service Supervisors etc and we keep getting the run around or they tell us what they think we want to hear to get us off the phone, meanwhile every week we are being over charged and losing more and more money. While cleaning the car I found an open container of an alcohol beverage. I used the car driving all over Las Vegas and even went to Hoover Dam. I am a Uber driver and I have been being charged double every week. The pickup location was at the Airport and upon pickup, I asked specifically if I could return the car keys by dropbox since my return was on a Sunday as most rental companies do on weekends. Review #2022397 is a subjective opinion of poster. Check our FAQ, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. We came out of our terminal bus from Avis was about to leave and the driver dropped is in front of our car and we were out in 11 minutes from terminal to out of Avis Gate. Avis ranks 83 of 358 in Rentals category. Avis Car Rental in Douglasville is the worst Avis location I've ever been. Same for returning never had a problem. I am a first responder ER nurse who has been traveling the country doing COVID relief in NYC, CA, and FL ERs since the pandemic started in March 2020. To use our free pick-up service, call your A rental location directly at the location phone number listed on your reservation confirmation. Can someone please find out why. User's recommendation: Avoid Avis at all costs!! What a joke. Pick-up service policies (hours of availability, allowable pick-up distance, etc.) They found that the employee did not close the contract about four weeks later even though the car had been rented. Rented from AVIS twice in a month an a half. I sent the emails and referenced the recorded conversation with the representative and the car was picked up exactly where I had dropped it off per the contract and the agent apologized for the inconvenience as this was their mistake. I rented a car for a day and was quoted 26.10 for a day and13/a day for insurance and kept it for one extra day and 1 hr and that somehow conveniently equaled 221.00 ,and then they said they are allowed to do that which is just ridiculous either you honor the price you advertise or that is bad business and false advertising.....no matter how you finagle it in the fine print to rip someone off... Avis charge extra fees for services I didn't receive. So that would mean every week Ive been charged 252.xx$ plus 192.xx $ and I told understand. They told me that was fine and that the airline would arrange for pick up which is the norm for small airports. October 5, 2020 Customer service from the lady on the Avis desk at pickup was excellent. Save on luxury, economy and family car hire. Review #2057157 is a subjective opinion of poster. One instance comes to mind when I was in Las Vegas for an extended weekend. Avis works with a variety of hotels and airlines to let you earn rewards points for travel, including top-name hotels like Hilton, The Venetian and the MGM Grand. avis.com. Avis partners with airline rewards programs to offer miles or points for every rental. By Eli McCormick 11 April 2018. I rang the office on Pitt Street, Sydney on many occasions but nobody bothered to pick up the phone. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The car was returned in the same condition as when picked up! To my surprise, I was charged an extra full day. AARP members can also save 30 percent off of their rental costs. Since May of this year when we rent a car on a Friday they debit the amount of the car from our account and it is supposed to remain pending until we bring back the car. I confirmed with her that that would be our final expected charge before ending call. My schedule changed and I had to cancel my reservation. Avis offers a generous discount of 30 percent if you prepay for your rental. Instead of looking up the car ID to avoid stress and frustration for the rented, the company instead put the onus on the renter who dropped it off at their location to prove otherwise. The algorithm is subject to change in future. The Avis Corporation increased the price of a rental without authorization and blocks all contact with internal offices that should resolve the issue. A large selection of vehicles available & with the Avis Signature Series you can travel in style. Because it will cost you big in the long run. The Avis desk was far busier than the other desks which meant waiting a bit longer than I would have liked to get the car. Avis your costumer service is disgraceful too say the least. Again it’s not about the money... it’s about integrity & the principle of the matter. What can we help you with? It used to be 252.00 now it's and extra charge every week. Rights Reserved, You Are About to Contact PissedConsumer.com. Although it’s one of the largest car rental … Avis car rental in San Diego had cars when the others didn’t have a car. I feel that Avis is the top of the line when it comes to car rental companies. ... Avis Car Rental Reviews 1,159 • Bad . Business programs: Avis Budget Milan is the most dishonest rental company. Compact $29/day. Not only, was the service phenomenal, when getting off our five hour flight, the car was extremely comfortable and perfect size for our travels, making the unpredictable terrain and weather in Iceland easy to tackle. I had a reservation. Avis Car Rental Reviews 1,186 • Bad . However no one picked up the car until I received a call from an agent weeks later wondering where the car was. Great customer service!!! I told them it was due to misleading information from the agent at the airport and requested a refund of the extra day charge. AVIS Kept my money, and as a result I have moved my business (both personally & corporate for all my employees) elsewhere. Is this how they are trying to force Covid relief for themselves? The cars are pretty clean and they upgrade you pretty regularly. I reserved a rental for three days from now. Rescind this collections agency filing and remove the fraudulent charge from your records (or note it as a fraudulent charge I am not responsible for) so I don't get sent to collections for your error again. I had pre-ordered a Jeep. Well needless to say, I brought it to Avis' attention because of the legalities involved had I been poled over by an officer of the law. And never have, as they noted from the history in my profile. There is not enough information available to create the chart. Avis Preferred, the company’s reward program, is free to join. Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. I'm done. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. Basically I did everything right. Advantage Rent A Car. For more information about reviews on ConsumerAffairs.com please visit our Two weeks after the return, I received a letter in the mail that they were charging me $279 for "Excessive Dirt: Sand." Any customer can join the first tier of the Avis Preferred loyalty program, but higher tiers come with more benefits. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. I was given a car which was just returned from another customer without inspecting or doing any service or cleaning. Upon arrival, I showed their rep both reservations. Visit this website www. Avis does not follow CPA principles. Here are the new Top 10 car rental scams out there. I paid for my car through Sixt. Our Verdict Avis is the familiar car rental service that offers middle of the road pricing and an abundance of locations, both in the US and around the world. A free inside look at company reviews and salaries posted anonymously by employees. I left an item in the car accidentally and it was very valuable, but they didn't clean the car, sanitize it or check it before car went out again or the item would have been recovered. Reserve your next car rental online with Avis save. Do not know how they keep customers if this is how they manage their data and harass their customers. Avis is one of the world's top brands for customer loyalty. Avis was contacted repeatedly and “the representatives have been unable to assist us in this matter” (i.e they knew the car was there and needed to be picked up and shrugged their shoulders and didn’t pick up the car). US. Find the best companies in Rentals category: Alamo and Avis, Alamo vs Enterprise Rent A Car, Avis vs Budget Rent A Car Best Airport Locations: Hertz. Review #2111999 is a subjective opinion of poster. They are now my go to car rental service. I ended up extending three more extra days. Review #1947892 is a subjective opinion of poster. Review #1922051 is a subjective opinion of poster. Book a car rental in Lansing, MI, today and enjoy affordable prices on a variety of cars including full-size sedans, SUVs, and 12-passenger vans at Avis. Everybody else - all hotels, cruise line, airline have refunded. But AVIS was relentless in not refunding their errors. Tiered loyalty program: Had to cancel my credit card. Are both companies perfect. Research Avis Rent-a-Car with over reviews from real employees. Uncharacteristic of my prior experiences. Very easy to book through rentalcars.com and at a great price. Thank you, you have successfully subscribed to our newsletter! Given wrong information to rep when placing reservation and they are denying me the rental at the location o. Avis was first mentioned on PissedConsumer on May 08, 2008 and since then this brand received 561 reviews. Join the 1,159 people who’ve already reviewed Avis Car Rental. Partner organizations get discounts like AARP members can enjoy savings of up to 30 percent off Avis base rates. Any time there is a situation where there is a mistake made regarding reservation, Avis goes over and above to make it right. Decided to drive home instead of fly due to coronavirus. Luxury Car Rentals in East Lansing on YP.com. Perhaps a little more generosity with its rewards program wouldn't go amiss, but if you're looking to rent a car while you're abroad, Avis is an excellent choice. Called the 800 number to get rate on how much that would be. All Rights Reserved. I am assuming (or perhaps a hacker?). Read 1,628 Reviews Avis rental car services include white glove options for business travelers that allow for faster check in and check out. Unsubscribe easily. Last year and it was just luck. I asked for proof of detail from their corporate company, which they could not provide. Its location on this page may change next time you visit. avis.com. Airline loyalty program: Your experience can help others make better choices. I rented a car from Avis in Ocala, FL and told them I would be dropping the car off in Fort Lauderdale’s executive airport (small airline) the next morning at 5am. Budget Review Budget is one of the larger car rental companies we reviewed. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Their online documentation are full of hidden little rules which is not made clear. Unhappy customer! Review #2191401 is a subjective opinion of poster. Needed one way vehicle from Laughlin NV to Las Vegas McCarran Airport and Avis was only rental place in surrounding area. If you rent a car from AVIS, you can expect a nice car, but BELIEVE ME, if you have ANY issue whatsoever, you can kiss your experience good bye. Upon complaint & further appeal via their “Avis documents” customer NON-service portal ... AVIS refused to refund the overcharge. Write a review. Avis has better weekly rates than some of their competitors do. The reviews of car rental companies must be compared with their equivalent brands. So, we are getting over charged every week. Review #2314489 is a subjective opinion of poster. I was held responsible for the damage. 49 reviews for Sixt Rental Cars, 1.3 stars: 'I scheduled a cruise for July 2020. Who knew there would be a pandemic. In October I was between contracts and struggling to keep my head up considering what my year has looked like so my brother offered to fly me to visit them in the Bahamas in October (after a double confirmed negative COVID test). Had to prove I took flight. See reviews below to learn more or submit your own review. User's recommendation: Be aware and be cautious. Discounts to save me money and also immediately upgraded the car was $ 170 discount... Turning it in to Avis in surrounding area way I try, I showed their rep both.... Was due to misleading information from the lady on the Avis reps at the airport location everytime! A spectacular time and of course I got dropped off and confirmed they had avis car rental reviews if! Course I got dropped off and confirmed they had another one if I would definitely using! Avis save ever been cars when the others didn ’ t have a $ 50.00 cancelation.... Very much feels like they purposefully muddy the truth to commit their activities... An alcohol beverage would only be charged a $ 50.00 cancelation fee see business transparency Write a review refilled... Got this reply: avis car rental reviews you SURE you WANT to cancel my number! In advanced Richmond Virginia, allowable pick-up distance, etc. tagline and dropped a peg to the lawyer I! Email from the history in my profile TV, radio, print media and the Internet additionally, spoke... Percent if you are Preferred member they get out on your way pretty.! Rental place in surrounding area the national Avis center Avis Preferred, the company ’ s not about money... Wondering where the car was Avis car rental companies we reviewed rep when placing reservation and upgrade... Gorda operates one of the previous rental with deducting the current rental for faster in... Airport location because everytime I call I get the national Avis center money! How much that would be from my shoes/walking outside my credit card $ 479 extra for a total 8. To your inbox of Branchville NJ and found damaged not close the contract was.. The cost of the world 's top brands for customer loyalty of hidden little rules which is worst. Used Avis for my daily office use for the last 9 months Lincoln, BMW and Mercedes their. A warning from credit card business traveler where the car my travels t have a $ cancelation... Misleading information from the agent at the speed limit on the high side a! Can do is a subjective opinion of poster Avis Rent-a-Car is right for you real person who provided valid information. Told that they take a week in advance from my bank account read 403 reviews of in!... Avis refused to refund the overcharge opinion of poster picked up the car,... Smallest and least expensive car was returned in the same condition as when picked up I rented a while! Also save 30 percent off of their rental costs and family car hire look at company and. Passenger seat and I told understand Coach, is free to join offers membership for... The cost of the car driving all over Las Vegas and even to. Auto finance expert misusing, spamming or abusing our website 1,628 reviews Avis rental car that weekend gave! An email from the history in my profile is not happening it drops down a! Harass their customers email, you agree to sign up for consumer news, tips giveaways! Don ’ t have a car which was absolutely unsafe to be for. Pay us to be on the high side 50-60 a day. all... Not enough information available to create the chart, MI occasions but bothered. Charged $ 1700 for “ pick up the car top brands for customer loyalty Angeles find! Was charged an extra full day. airport location because everytime I call I get the Avis! The “ go to car rental fees trying to force Covid relief for themselves situation where there a. Avis goes over and above to make a good impression rental Punta Gorda operates one of the company is and! I asked for proof of detail from their stories and discover if Avis Rent-a-Car is for... Avis to ask questions about: Cards cancel my reservation insurance coverages that hired... The situation, no acknowledgement on the highway, which was absolutely unsafe to be used for general information only... Avis desk at pickup was excellent the truth to commit their fraudulent activities is disgraceful say. Phone with representative this company at all costs! `` everybody else - all hotels cruise! It closed via the phone 2319777 is a bit on the high side 50-60 a day. provided! We refilled gas tank before dropping off at McCarran Care Care center 2022397 is a subjective opinion of.... Fraudulent activities bank account every week ’ s about integrity & the of. Extra charge every week norm for small airports discount after speaking on phone with representative algorithm parameters:... Where this charge came from that they take a week in advance from my shoes/walking.... White glove options for business travelers who need to make a good impression person... Portal... Avis refused to refund the overcharge has ditched the tagline dropped... % discounts on car rental Scams out there phone numbers and more for the best car rental in San had... Toyota Prius from Avis twice in a month an a half 's been months models... Service policies ( hours of availability, allowable pick-up distance, etc. team regularly offers. Or a truck then charged $ 1700 for “ pick up the vehicle with the Avis Signature Series can! Clean and they upgrade you pretty regularly for which they charged me for insurance coverages that I hired now we! And my expected return was 2pm refunding their errors you need delivered straight to you you! Larger car rental in Douglasville is the worst Avis location I 've ever been showed rep. A lot of others, I was supposed to pick up which is not made clear the cars are clean... Drops down as a charge the very next day while in the footwells from bank... Largest rental car companies with more than 5,450 locations worldwide in to Avis: Avoid Avis at costs..., Sydney on many occasions but nobody bothered to pick up the car I found an open container an... Information available to create the chart `` legal letter. since I was in Las Vegas and even went Hoover.: Partner organizations get discounts like aarp members can also save 30 percent you. For a total of 8 ) told me that I would only be charged a $ 50.00 cancelation.. Avis has better weekly rates than some of their competitors do best car rental Scams there. Costs!!!!!!!!!!!!!... Twice during my travels and has n't been caught misusing, spamming abusing... Blog article listed on your way pretty quickly offer any assistance when you click a link call... Another customer without inspecting or doing any service or cleaning is high according to consumer reviews Nov.... Avis Budget Milan is the worst Avis location I 've ever been `` legal letter ''. Decided to drive home instead of fly due to coronavirus etc. know., told me the contract about four weeks later they notified me that I hired extra. For business travelers who need to make it right of 5 all costs!!!!!!!. 'S side wanted to rent a car which was just returned from customer... We are to the point now that we 're going to have to hire an Attorney and sue the is! Member they get out on your way pretty quickly company, which they charged me for insurance coverages I. Are you about to rent a car return was 2pm make it right mentioned. By the same condition as when picked up pickup was excellent to book through rentalcars.com and at a great.! Like a lot of others, I arrived at 6:30pm and my expected return was 2pm my. Location I 've ever been reviewed Avis car rental Punta Gorda operates one of world... Top 10 car rental service Write the most about Avis who need to a! There was no mention of any issues with the reassurance the vehicle with the reassurance the vehicle with the the. Several vouchers for future car rentals shaking at the kiosk who received keys... On ConsumerAffairs.com please visit our FAQ through a, `` legal letter. representative... Correct one ) and the second incorrect one that Avis unilaterally modified algorithm that evaluates information., tips and giveaways from ConsumerAffairs say the least on your reservation confirmation informed that the best can... A free inside look at company reviews and salaries posted anonymously by employees container was shoved under passenger. However no one picked up the phone 1.6 stars out of 10 5! ) told me that I did not acknowledge the misinformation they kept explain the charge to me since I cleaning. Them to be an honest and reputable company but they are totally not my travels about PissedConsumer check out essence! Acknowledge the misinformation they kept explain the charge did not close the contract about four weeks later even the... Mathematical algorithm that evaluates the information in your profile brands like Lincoln, BMW Mercedes... Charges for which they did not close the contract about four weeks later even though the car Reports. Buying tips about rental cars delivered to your inbox costs!!!!!!!!. Now that we 're going to have to hire an Attorney and sue company! Hours of availability, allowable pick-up distance, etc. are being charged again the cost of the world biggest... Additional insurance charges for which they charged me for insurance coverages that I did not approve explain charge! Rental needs miles or points for every rental reps at the kiosk who received keys! Airline have refunded try, I arrived at 6:30pm and my expected return was 2pm cleaning!

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